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Workforce Development Supervisor - Full-time, Rancho Cordova, CA. Posted 1-9-25

Client Services Representative - Full-time, Rancho Cordova, CA. Posted 1-9-25

Interested applicants for any open position should thoroughly review the position description and requirements below and then submit a resume and cover letter to HR@goweca.com. Please specify the position for which you are applying in your subject line.

Western Electrical Contractors Association (WECA) is hiring a Workforce Development Supervisor.

WECA is a nonprofit organization serving merit shop electrical contractors, their employees and the industry suppliers that support them. In California, WECA offers federal and state-approved Commercial, Residential, and Low Voltage (Voice Data Video and Fire Life Safety) Electrical Apprenticeship programs, a state-approved Electrician Trainee program, certification exam preparation classes, and state-approved continuing education classes for journeyperson electricians and low voltage technicians. In Arizona, WECA offers a federal and state-approved Commercial Electrical Apprenticeship program and continuing education classes for Journeyperson electricians. In Utah, WECA offers a federal and state-approved Commercial Electrical Apprenticeship program. WECA additionally shares its expertise by producing curriculum products and publications for the industry.

As the Workforce Development Supervisor, you will lead our workforce development team and initiatives, promote WECA's mission, and enhance the public profile of our apprenticeship programs. You will work closely with leadership to develop and implement strategies, policies, and practices that drive our workforce development programs forward.

Team Supervision:

Lead, mentor, and develop the Workforce Development Team.
Set performance goals and conduct regular evaluations.
Foster a collaborative and supportive team environment.
Provide guidance and support to team members on daily tasks and projects.
Encourage professional growth and continuous learning within the team.

Key Responsibilities:

Program Management: Ensure compliance with regulatory requirements, improve operational systems, and foster professional relationships with member contractors.
Recruitment Management: Evaluate recruitment strategies, oversee the recruitment process, and ensure compliance with policies.
Training and Education: Provide training on application and interview processes, assist members and students with employment questions, and collaborate with contractors on workforce needs.
Promotion and Marketing: Participate in job fairs and outreach events, develop partnerships with various groups, and analyze the success of outreach efforts.
Workforce Management and Customer Service: Address short- and long-term workforce needs, manage the workforce pipeline, and document interactions with customers.

Qualifications:

Leadership experience in managing staff and projects.
Commitment to ethical standards and diversity.
Ability to travel as needed.
Knowledge of recruitment and employment law is a plus.

Skills:

Excellent communication skills, both verbal and written.
Strong organizational and multitasking abilities.
Proficiency in using standard office software and systems.
Ability to handle client inquiries with professionalism and a focus on satisfaction.

Apply now and join our dedicated team!

Training will be provided.

Typical work schedule: Monday – Friday 8AM - 5PM (Shift flexibility and infrequent weekends may be required)

Position Location: WECA Serves Arizona, California and Utah. This position will be based out of the Rancho Cordova, CA office with the ability to travel to other locations as needed:

Fresno, CA
San Diego, CA
Riverside, CA
Phoenix, AZ
Woods Cross, UT

Salary and Benefits:

Exempt Full Time position: $72,000 – $75,000 per year DOE

Benefits including:

· Health insurance

· 401(k) matching

· Dental insurance

· Vision insurance

· Flexible spending account

· Life insurance

· Paid time off

Interested applicants for this position should thoroughly review the position description and requirements and then submit a resume and cover letter to HR@goweca.com. Please specify the position for which you are applying in your subject line.

Western Electrical Contractors Association (WECA) is hiring for a Client Services Representative.

WECA is a nonprofit organization serving shop electrical contractors, their employees and the industry suppliers that support them. In California, WECA offers federal and state-approved Commercial, Residential, and Low Voltage (Voice Data Video and Fire Life Safety) Electrical Apprenticeship programs, a state-approved Electrician Trainee program, certification exam preparation classes, and state-approved continuing education classes for journeyperson electricians and low voltage technicians. In Arizona, WECA offers a federal and state-approved Commercial Electrical Apprenticeship program and continuing education classes for Journeyperson electricians. In Utah, WECA offers a federal and state-approved Commercial Electrical Apprenticeship program. WECA additionally shares its expertise by producing curriculum products and publications for the industry.

The Client Services Representative is responsible for delivering exceptional support to clients, including electrician trainees, journeymen, apprentices and contractor members. This role involves managing inbound phone calls, processing client orders, and utilizing the student information system (WECA Base). The representative will ensure client requests and inquiries are handled efficiently, aiming for outstanding client satisfaction. Additionally, the role includes composing written correspondence, participating in outbound campaigns, and contributing to process improvements.

Essential Functions:

-Accuracy: The ability to accurately demonstrate a clear understanding of trained material, in accordance with set goals and objectives.

-Answer Inbound Calls: Provide assistance to clients by answering inbound phone calls, addressing their needs, and providing accurate information related to classes and services.

-Maintain Student Information System: Utilize and update the WECA Base system to manage client and student information accurately.

- Process Orders: Handle client phone orders for classes, processing payments via credit card or invoicing as required.

- Follow Through on Requests: Ensure that all client requests and inquiries are followed up on promptly and effectively.

- Compose Communications: Draft and send emails and letters to clients as needed to communicate important information or updates.

- Outbound Call Campaigns: Participate in outbound call campaigns to support promotional efforts and client outreach.

- Document Requests: Record client requests and inquiries accurately, and escalate issues based on the need for higher-level intervention.

- Process Improvement: Identify opportunities for process improvements and recommend changes to policies and procedures to enhance client service.

- Training Participation: Engage in assigned customer service training to continuously improve skills and knowledge.

- Company Functions: Participate in company functions and meetings as required to stay aligned with organizational goals and initiatives.

- Miscellaneous Duties: Perform other job-related duties as assigned to support the team and organizational objectives.

What We're Looking For:

- Qualifications:

- Experience: Previous experience of up-to 3 years in a client services or customer support role preferred; experience with student information systems is an advantage.

- Skills:

- Excellent communication skills, both verbal and written.

- Strong organizational and multitasking abilities.

- Proficiency in using standard office software and systems.

- Ability to handle client inquiries with professionalism and a focus on satisfaction.

- Personal Attributes: - Detail-oriented with a strong commitment to accuracy.

- Proactive and self-motivated with a positive attitude.

- Ability to work effectively both independently and as part of a team.

Ready to make a positive impact in the education sector? Apply now and join our dedicated team! Training will be provided.

Position Work Schedule: Monday – Friday 8AM - 5PM

Position Location: Rancho Cordova, CA